Terms and conditions

Norfolk Holiday Rentals Limited (“us”, “we” “our”) require that our guests (“you”, “your”) read

and sign the following terms and conditions to secure your booking.

PLEASE READ THESE CONDITIONS CAREFULLY, YOU ARE ENTERING INTO A

LEGALLY BINDING CONTRACT.

In respect of your stay at the property, these terms and conditions shall prevail over any

conflicting terms and conditions a booking provider may have issued to you.

1 ARRIVAL & DEPARTURE TIMES

You should arrive no earlier than 4.30pm on the first day of your booking and leave by

9.30am on the last day of your booking (The ‘Holiday Period’). Failure to do so may result in

you being charged a further day's rental at our sole discretion.

You are permitted to use the property only as a holiday home for the duration of the Holiday

Period. Your use of the property does not create a relationship of Landlord and Tenant and

you are not afforded any protection under the Housing Act 1988 or any other statutory

security of tenure.

2 BOOKING PROCEEDURE

Whilst we are prepared to consider requests for reservations of the properties, the booking is

not confirmed until receipt of these conditions signed by you and the relevant deposit or

payment is received in accordance with these terms and conditions.

3 PAYMENT TERMS

All bookings made 120 days or more ahead of your stay require payment of 50% of the total

cost to be paid upon booking. The balance of the cost of the stay is due no less than 90

days before your arrival.

For any bookings made less than 120 days prior to your stay, full payment will be required

upon booking.

Your booking will not be secured until payment is received in accordance with the above.

Payments should be made to the following account:

Norfolk Holiday Rentals

Santander

Sort Code: 09-01-29

Account Number: 24491217

Ref: [Your holiday dates & surname]

Please ensure you call a member of the team to confirm payment details before making a

transfer.

4 FAILURE TO PAY

Non-payment of the sum payable under clause 3 will be treated as a cancellation of your

booking and we will be entitled to re-let the property without reference to you.

5 CANCELLATION

You are advised to take out personal holiday cancellation insurance.

Any request to cancel a booking must be made in writing to us. If the cancellation is made

less than 180 clear days before arrival, you will forfeit 50% of the booking cost. If the

cancellation is made less than 75 clear days before arrival, you will forfeit the entire booking

cost. We will use our reasonable endeavours to re-let the property in respect of the

cancelled Holiday Period. If we are successful, you will be refunded an amount less costs

and expenses incurred by us which shall include a one-off administration fee of £150.

6 CHANGES

We reserve the right to amend the price quoted in a brochure, website or rates sheet due to

errors or omissions or changes in the VAT rate. In such circumstances we will contact you

as soon as we become aware of an increase in charges. If you do not wish to pay the

increase you shall be entitled to cancel the reservation and receive a full refund for all

monies paid in respect of the reservation, provided that you have given us notice to cancel,

via email or phone, within 7 days of us informing you of the amendment to the price to be

charged from us.

7 OCCUPANCY AND USE OF PROPERTY

Under no circumstances may you have more than the maximum number of persons stated in

the brochure and on our website occupy the property. We reserve the right to refuse

admittance if this condition is not observed. Unless we have provided prior written consent to

you, only members of the booking party, as notified by you to us are allowed to stay at the

Property during the Holiday Period. To exceed the maximum number of persons in the

house overloads the facilities available which are not designed or capable of supporting

additional usage, and can lead to extensive and expensive damage as well as health and

safety breaches. As such, any occupancy over the approved number is considered to be a

material infringement of the Terms and Conditions and can result in an immediate

requirement to vacate the premises, with no refund of monies paid, and possible further

charges in the event of damage to the facilities caused by excess usage (for example, but

not limited to, a malfunctioning septic tank which has been used by a greater number of

people than the tank is designed for).

You will behave in such a manner as not to disrupt the enjoyment of other people staying in

the near vicinity or prejudice the reputation of the owner of the property.

Quiet hours are between 10pm and 8am during this time, there must be no noise made by

you that could be heard outside of the Property (“Quiet Hours”). Failure to comply with this

requirement will result in your deposit being retained and/or your booking cancelled without

refund, at our sole discretion.

The use of candles inside the property is strictly prohibited. You will turn off all electrical

appliances before leaving the property or going to bed and ensure that the property is locked

and secure should you leave the property during the Holiday Period.

8.CARE OF THE PROPERTY

You are responsible for the property during the Holiday Period and are expected to take all

reasonable care of its furniture, pictures, fittings and effects, in, on or around the property.

You must leave them in the same state of repair, and in the same clean and tidy condition at

the end of the rental period as they were at the beginning. You must not use the property for

any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that

may be a nuisance or annoyance to the owner or other neighbouring properties. We request

noise to be kept to a minimum between the hours of 10pm and 8am. Smoking is not allowed

in any of the properties.

9 DAMAGES AND DAMAGE DEPOSIT

Prior to your stay at the property you must pay a damage deposit of £500.00.

This amount is fully refundable within 4 weeks of your departure, providing the property is

left clean and tidy, that there have been no breakages, extra cleaning required, any extra

people found to be staying at the property and there has been no breach of the Quiet Hours.

In the event that you or anyone staying at the property during your reservation period causes

damage, or causes us to incur a need for professional cleaning services, or leaves the

property without settling invoices for additional services, or supplies received during your

reservation period, you will be notified in writing of the details of any extra costs incurred

within 15 working days after the end of the reservation period. This amount shall be

deducted from the damage deposit or in the event that the cost of such damage exceeds the

amount of the damage deposit, we shall provide an invoice to you for the cost, which you

hereby agree to pay within ten (10) working days of receipt.

10 LEISURE FACILITIES

You agree that the use of the leisure equipment (including but in no way limited to the

swimming pool, hot tubs, tennis court) is at your (or any third party residing in the property

during the period of your reservation) risk in all respects.

You confirm that you are authorised to sign the booking form on behalf of all persons who

will occupy the property and that those persons are aware of the booking conditions. You

shall be a member of the party occupying the property and are required to ensure that:

1. Each member of the party is aware of and will comply with all rules and regulations

published by ourselves in respect of the use and occupation of the Properties.

2. The number of persons within the party shall not exceed the maximum number of

persons permitted to occupy the property.

Any breach of these provisions will constitute a material breach of contract, thereupon we

may terminate the booking forthwith in which event all monies paid by you will be forfeited

and you will be required to vacate the property.

We reserve the right to re-enter the property at any time where damage or nuisance have

been caused by you or any member of your party, or we reasonably believe damage or

nuisance has been caused and require you to immediately vacate the property. In such

event we shall not be liable to make any refund to you of any monies received whatsoever.

11 LIABILITY

These conditions set out our entire financial liability (including any liability for the acts or

omissions of its employees, agents, consultants and subcontractors) to you in respect of any

breach of these conditions; any use made by you or any third party residing or making use of

the property during your period of reservation and any representation, statement or tortious

act or omission (including negligence) arising under or in connection with these conditions.

All warranties, conditions and other terms implied by statute or common law are, to the

fullest extent permitted by law, excluded from this agreement. Nothing in this agreement

limits or excludes the liability of us for death or personal injury resulting from negligence or

liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

We shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of

personal property or possessions; loss of use of the property or any special, indirect,

consequential or pure economic loss, costs, damages, charges or expenses in respect of the

reservation.

Our total liability in contract, tort (including negligence or breach of statutory duty),

misrepresentation, restitution or otherwise arising in connection with the performance or

contemplated performance of the conditions of this agreement shall be limited to the monies

paid in respect of your reservation under these conditions.

Any vehicle of yours or any third-party making use of the property during the period of your

reservation is left at the property entirely at the risk of the owner of the vehicle.

12 FORCE MAJEURE

In these terms and conditions "Force Majeure" means any circumstances beyond our

reasonable control including, without limitation, an act of God, global pandemic, fire, flood,

war or acts of terrorism. If by reason of Force Majeure the property is not available at the

commencement of the time booked by you or the property is unsuitable for letting at that

time, we shall not be deemed to be in breach of contract but shall refund in full to you all

fees, charges and any deposit paid in advance by you. We will not be liable for any other

claim for loss or damage by you.

13 GENERAL

a. In the event of any conflict between these booking terms and conditions and any

other contents of any brochure or website or other terms and conditions, these conditions

shall prevail.

b. These terms and conditions shall be subject to and interpreted in accordance with

the law of England and Wales and the courts of England and Wales shall have exclusive

jurisdiction to hear any claim arising from such contract.

c. Words herein denoting the masculine gender shall, where the context so admits be

taken to include the feminine and neuter genders and vice versa.

d. Words herein denoting the singular shall, where the context so admits be taken to

include the plural and vice versa.

e. You shall comply with these conditions as amended from time to time, provided that

any such amendment is notified to you.

14 REGULATIONS AND CONDITIONS REGARDING PETS

We require that our guests read and sign the following conditions which should be read in

conjunction with and form part of the booking terms and conditions.

You agree:

1. Not to allow any pet in the bedroom.

2. Never to leave any pet unattended in the property or garden.

3. To keep your dog on a lead when outside.

4. Not to allow any pet on the furniture, especially not the beds.

5. To bring all pet bedding required and towels for drying the pet when required.

6. To ensure that any pet is clean and dry before allowing inside the property.

7. To ensure that pets behave in such a manner as not to disrupt the enjoyment of other

people staying in the vicinity or prejudice the reputation of the owner of the property.

8. To promptly pick up all dog mess from the garden and surrounding grounds.

15 DATA PRIVACY

Your personal data will be handled in line with our Privacy Policy which is available at

https://norfolkholidayrentals.co.uk/website-privacy-policy/ by signing these terms &

conditions, you agree to your data being processed by Norfolk Holiday Rentals Limited.

Disclaimer

Please be forewarned that it is possible to catch computer viruses by accessing a web page or by

downloading or running an infected program. Whilst Norfolk Holiday Rentals have taken steps to

ensure that the pages on this web site are free from infection, such is the nature of the Internet that no

assurance can be given that the pages of this web site are indeed free from infection. It is a condition

of us allowing you free access that Norfolk Holiday Rentals will not be liable for any loss or damage

suffered by any person accessing this web site or any third party resulting directly from the

transmission of a computer virus resulting from the accessing of this web site.

Please note that the information available on this web site may be incomplete, out of date or incorrect.

It is therefore essential that you verify all such information with us before taking any action in reliance

upon it. It is a condition of us allowing you free access to the material on this web site that you accept

that we will not be liable for any action you take in reliance on the information on this web site.

The contents of the pages on this web site are copyright to Norfolk Holiday Rentals Limited. The

copying or incorporation into any other work or part or all of the material available on this web site in

any form is prohibited save that you may: download extracts of the material on the site for your

personal use; or: copy the material on the site for the purpose of sending to individual third parties for

their personal information provided that you acknowledge us as the source of the material and that

you inform the third party that these conditions apply to them and that they must comply with them.

I confirm that on behalf of myself and my party, I agree to abide by the terms

and conditions enclosed.

Signature:

Date: